Refund Policy.

1. Introduction

Welcome to RVYO BOQ Builder ("we", "us", "our", or "the Platform"). This Refund Policy explains our refund and cancellation terms for subscriptions, payments, and services provided through our platform.

By subscribing to or using RVYO BOQ Builder, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of ourTerms of Service andPrivacy Policy.

2. Overview

RVYO BOQ Builder is a software-as-a-service (SaaS) platform that provides construction technology tools for creating Bills of Quantities (BOQs), managing projects, generating proposals, issuing invoices, and collaborating with teams and clients.

All subscription fees are non-refundable except as explicitly stated in this policy or as required by applicable law.

We encourage you to carefully review our features, pricing, and terms before subscribing. We offer a free trial period for new users to evaluate the platform before committing to a paid subscription.

3. Free Trial

3.1 Trial Period

We offer a 14-day free trial for new users. During the trial period:

You will have access to specified features and limits of the selected plan.

You may be required to provide payment information to start the trial.

Your trial will automatically convert to a paid subscription at the end of the 14-day period unless you cancel before the trial ends.

You will be charged the applicable subscription fee upon conversion.

3.2 Trial Cancellation

You may cancel your trial at any time before the trial period ends.

Cancellation must be completed through your account settings or by contacting us at billing@rvyobuilder.com.

If you cancel before the trial ends, you will not be charged.

If you do not cancel before the trial ends, your subscription will begin, and you will be charged according to your selected plan.

3.3 Trial Extensions

We do not offer trial extensions except in exceptional circumstances.

If you require additional time to evaluate the platform, please contact our sales team at sales@rvyobuilder.com.

4. Subscription Refunds

4.1 General Refund Policy

All subscription fees are non-refundable. Once your subscription begins (either after the free trial or upon direct purchase), you will not be eligible for a refund, except as explicitly stated in this policy or as required by applicable law.

4.2 Monthly Subscriptions

Monthly subscriptions are billed in advance for each month.

No refunds are provided for partial months. If you cancel mid-month, you will retain access until the end of the billing period, but no refund will be issued for the unused portion.

Cancellation takes effect at the end of the current billing period.

4.3 Annual Subscriptions

Annual subscriptions are billed in advance for the full year.

No refunds are provided for partial years. If you cancel mid-year, you will retain access until the end of the billing period, but no refund will be issued for the unused portion.

We will send you a renewal reminder email 30 days before your annual subscription renews.

Cancellation must be completed before the renewal date to avoid charges for the next year.

4.4 Plan Changes

Upgrades: You may upgrade your plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the billing period. Upgrades are non-refundable.

Downgrades: You may downgrade your plan at the end of the current billing period. Downgrades take effect at the start of the next billing period. No refunds are provided for the difference in plan fees.

4.5 Seat Changes

Adding Seats: You may add team member seats at any time. Additional seats are charged immediately on a prorated basis. Seat additions are non-refundable.

Removing Seats: You may remove seats at the end of the current billing period. Seat reductions take effect at the start of the next billing period. No refunds are provided for removed seats.

5. Exceptions to No-Refund Policy

Notwithstanding the general no-refund policy above, refunds may be provided in the following exceptional circumstances:

5.1 Service Outage or Material Defect

If we experience a significant service outage or material defect that prevents you from using the core features of the platform for more than 7 consecutive days, you may be eligible for a prorated refund for the affected period.

To request a refund under this exception:

Contact our support team at support@rvyobuilder.com within 30 days of the outage.

Provide details of the outage and how it impacted your use of the platform.

Our team will review your request and respond within 10 business days.

Refund Amount: If approved, you will receive a prorated refund based on the number of days the service was unavailable.

5.2 Duplicate Payment

If you were charged multiple times for the same subscription period due to a technical error on our part, we will refund the duplicate charge(s).

To request a refund for duplicate payment:

Contact our billing team at billing@rvyobuilder.com with details of the duplicate charge(s).

Provide transaction IDs, dates, and amounts.

Our team will review your request and respond within 5 business days.

Refund Amount: Full refund of the duplicate charge(s).

5.3 Unauthorised Charge

If you believe you were charged without your authorisation (e.g., fraudulent transaction, unauthorised use of your payment method), please contact us immediately.

To request a refund for unauthorised charge:

Contact our billing team at billing@rvyobuilder.com within 30 days of the charge.

Provide details of the unauthorised charge and any supporting documentation.

Our team will investigate and respond within 10 business days.

Refund Amount: If the charge is confirmed as unauthorised, full refund of the charge.

5.4 Legal Requirements

If applicable law in your jurisdiction requires us to provide refunds (e.g., consumer protection laws, cooling-off periods), we will comply with those legal requirements.

Examples:

European Union: Under EU consumer protection laws, consumers may have a 14-day right of withdrawal for digital purchases in certain circumstances. However, this right does not apply if you have explicitly consented to immediate performance and acknowledged that you will lose your right of withdrawal. By starting your subscription or free trial, you explicitly consent to immediate performance and acknowledge that you will lose your right of withdrawal.

Australia: Under Australian Consumer Law, you may be entitled to a refund if the service has a major failure that cannot be remedied.

India: Under the Consumer Protection Act, 2019, consumers may be entitled to refunds in cases of deficiency in service or unfair trade practices.

United States: State-specific consumer protection laws may provide refund rights in certain circumstances.

To request a refund under legal requirements:

Contact our billing team at billing@rvyobuilder.com with details of your request.

Specify the legal basis for your refund request.

Our team will review your request and respond within 10 business days.

6. Payment Disputes and Chargebacks

6.1 Dispute Resolution

If you have a billing dispute, we encourage you to contact us first at billing@rvyobuilder.com before initiating a chargeback with your bank or payment provider.

We will work with you to resolve the dispute fairly and promptly.

6.2 Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us:

Your subscription will be immediately suspended or terminated.

You will lose access to the platform and all your data.

You may be liable for any fees, costs, or damages incurred by us as a result of the chargeback.

We reserve the right to pursue legal action to recover amounts owed.

We strongly encourage you to contact us first to resolve any billing issues. Chargebacks should only be used as a last resort for unauthorised or fraudulent charges.

7. Cancellation Policy

7.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us at billing@rvyobuilder.com.

Cancellation takes effect at the end of the current billing period.

You will retain access to the platform until the end of the billing period.

No refunds will be issued for the unused portion of the billing period.

To avoid renewal charges, you must cancel before the renewal date.

7.2 Cancellation by Us

We reserve the right to suspend or terminate your subscription in the following circumstances:

Breach of Terms: If you violate our Terms of Service or other policies.

Non-Payment: If your payment fails and is not resolved within the grace period (7 days).

Fraud or Abuse: If we detect fraudulent or abusive activity.

Legal Requirement: If required by law or regulation.

If we cancel your subscription:

We will provide reasonable notice where practicable, except in cases of serious breach or legal requirement.

You may be eligible for a prorated refund for the unused portion of the billing period, at our sole discretion.

You will lose access to the platform upon termination, subject to data export rights.

7.3 Effect of Cancellation

Upon cancellation:

Your subscription will end at the conclusion of the current billing period.

You will retain access to the platform until the end of the billing period.

No refunds will be issued for the unused portion of the billing period.

You may export your data through your account settings or by contacting us.

After the billing period ends, your account will be converted to a read-only state, and you will no longer be able to create or edit projects, BOQs, proposals, or invoices.

After 90 days, your data may be deleted in accordance with our Privacy Policy.

8. Refund Process

8.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our billing team: Email us at billing@rvyobuilder.com with your refund request.

Provide required information:

Your name and email address.

Your organisation name (if applicable).

Subscription plan and billing period.

Reason for the refund request.

Any supporting documentation (e.g., error messages, transaction IDs).

Wait for our response: Our team will review your request and respond within 10 business days.

Refund approval: If your refund is approved, we will process the refund to your original payment method within 10-15 business days.

8.2 Refund Timeline

Review Period: 10 business days from receipt of your refund request.

Processing Period: 10-15 business days after refund approval.

Total Timeline: 20-25 business days from request to refund receipt.

Note: Refund timelines may vary depending on your payment provider and bank.

8.3 Refund Method

Refunds are issued to the original payment method used for the subscription.

If the original payment method is no longer valid, we will contact you to arrange an alternative refund method.

Refunds may be subject to currency conversion fees if the refund is issued in a different currency than the original payment.

9. Taxes and Duties

9.1 Tax Responsibility

All subscription fees are exclusive of taxes, duties, and other governmental charges.

You are responsible for paying all applicable taxes, duties, and fees associated with your subscription.

We will collect and remit applicable taxes (e.g., GST, VAT, sales tax) as required by law.

9.2 Tax Refunds

If taxes were collected in error, we will refund the erroneous tax amount upon request.

To request a tax refund, contact our billing team at billing@rvyobuilder.com with details of the erroneous tax collection.

We will review your request and respond within 10 business days.

9.3 Tax Exemptions

If you are tax-exempt, you may request a tax exemption by providing valid documentation (e.g., tax exemption certificate).

Submit tax exemption documentation to billing@rvyobuilder.com.

Once approved, future subscriptions will be exempt from applicable taxes.

10. Promotional Offers and Discounts

10.1 Promotional Pricing

We may offer promotional pricing, discounts, or special offers from time to time.

Promotional offers are subject to specific terms and conditions, which will be clearly stated at the time of the offer.

Promotional pricing is non-refundable and cannot be combined with other offers unless explicitly stated.

10.2 Discount Refunds

If you cancel a subscription that was purchased with a promotional discount, no refund will be issued for the discounted amount.

Refunds, if applicable, will be calculated based on the actual amount paid after the discount.

10.3 Coupon Codes

Coupon codes are subject to expiration dates and specific terms and conditions.

Coupon codes are non-refundable and cannot be exchanged for cash.

If you cancel a subscription that was purchased with a coupon code, no refund will be issued for the coupon value.

11. Enterprise and Custom Plans

11.1 Enterprise Plans

Enterprise plans are subject to custom terms and conditions negotiated between RVYO BOQ Builder and the enterprise customer.

Refund terms for enterprise plans will be specified in the enterprise subscription agreement.

In the absence of specific refund terms, this Refund Policy applies.

11.2 Custom Plans

Custom plans are tailored to specific customer requirements and are subject to custom terms and conditions.

Refund terms for custom plans will be specified in the custom subscription agreement.

In the absence of specific refund terms, this Refund Policy applies.

12. Data Export and Deletion Upon Cancellation

12.1 Data Export

Upon cancellation, you may export your data through your account settings or by contacting us.

We recommend exporting your data before your subscription ends to ensure you have access to your projects, BOQs, proposals, invoices, and documents.

Data export is available in standard formats (e.g., PDF, Excel, CSV).

12.2 Data Deletion

After your subscription ends, your account will be converted to a read-only state.

After 90 days, your data may be deleted in accordance with our Privacy Policy.

If you require extended data retention, please contact us before your subscription ends.

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date.

Sending you an email notification (for registered users).

Displaying a prominent notice on our website or platform.

Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using the Services and cancel your subscription.

14. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

By Email:billing@rvyobuilder.com

By Mail:RVYO BOQ Builder, Attn: Billing Department

Business Hours:Monday to Friday, 9:00 AM to 6:00 PM

15. Additional Disclosures

15.1 European Residents (EU/UK)

If you are in the European Economic Area (EEA) or United Kingdom:

14-Day Right of Withdrawal: Under EU consumer protection laws, consumers may have a 14-day right of withdrawal for digital purchases. However, this right does not apply if you have explicitly consented to immediate performance and acknowledged that you will lose your right of withdrawal. By starting your subscription or free trial, you explicitly consent to immediate performance and acknowledge that you will lose your right of withdrawal.

VAT Refunds: If VAT was collected in error, we will refund the erroneous VAT amount upon request.

Consumer Rights: You have certain rights under EU and UK consumer protection laws that cannot be excluded or limited. This Refund Policy does not affect your statutory rights.

15.2 Australian Residents

If you are in Australia:

Australian Consumer Law: You have certain rights under the Australian Consumer Law, including the right to a refund if the service has a major failure that cannot be remedied.

Refund Eligibility: You may be eligible for a refund if the service does not match the description, is not fit for purpose, or has a major defect.

Statutory Rights: This Refund Policy does not exclude, restrict, or modify your rights under the Australian Consumer Law.

15.3 Indian Residents

If you are in India:

Consumer Protection Act, 2019: You have certain rights under the Consumer Protection Act, including the right to a refund in cases of deficiency in service or unfair trade practices.

GST Refunds: If GST was collected in error, we will refund the erroneous GST amount upon request.

Statutory Rights: This Refund Policy does not exclude, restrict, or modify your rights under Indian consumer protection laws.

15.4 California Residents

If you are in California:

California Consumer Privacy Act (CCPA): You have certain rights regarding the collection and use of your personal information.

Automatic Renewal Law: We comply with California's Automatic Renewal Law, which requires clear disclosure of renewal terms and an easy cancellation mechanism.

Statutory Rights: This Refund Policy does not exclude, restrict, or modify your rights under California consumer protection laws.

16. Glossary

Subscription: A paid plan that provides access to RVYO BOQ Builder features and services.

Billing Period: The period for which you are charged (monthly or annual).

Free Trial: A 14-day period during which you can use the platform without charge.

Refund: A return of payment to the customer.

Chargeback: A reversal of a payment initiated by the customer through their bank or payment provider.

Prorated: Calculated proportionally based on the unused portion of the billing period.

17. Summary of Key Points

All subscription fees are non-refundable except as explicitly stated in this policy or as required by applicable law.

Free trials automatically convert to paid subscriptions unless cancelled before the trial ends.

No refunds are provided for partial months or years.

Refunds may be provided in exceptional circumstances (e.g., service outage, duplicate payment, unauthorised charge).

To request a refund, contact our billing team at billing@rvyobuilder.com.

Refunds are processed within 20-25 business days.

Chargebacks should only be used as a last resort for unauthorised or fraudulent charges.

By using RVYO BOQ Builder, you acknowledge that you have read, understood, and agree to this Refund Policy.

Thank you for choosing RVYO BOQ Builder.